Refund policy

RETURN & REFUNDS

 

The timeline to raise a return request is within 72 hours from the date of order delivery. Kindly ensure that you have an unboxing video of the delivered package to facilitate a seamless return process.

(A) For PAY ON DELIVERY/CASH ON DELIVERY orders:

Store credits or replacement for the same product will be provided, depending on the selected return resolution.

Once we receive your return order, we will send you an email/whatsapp to confirm the receipt of the parcel and proceed with your selected mode of resolution method.

  • For orders paid through UPI, the refund will be transferred to the same UPI source used during the order placement.
  • Upon receiving your return, you will receive an email confirming the parcel's receipt, and we will proceed to process your refund.

  • Refrain from disclosing the OTP to the pickup partner until the order has been officially handed over to them.

IN CASE of REFUNDS – 50:50 – ONLINE PREPAID & CREDIT NOTE

  • Refunds will be processed within 3-5 business days after receiving the items with original labels and tags, excluding the delivery fee.
  • Upon receiving your return, an email confirming the parcel's receipt will be sent, and we will proceed to process your refund.
  • The store credit used in the order will be reversed to the registered account with us.

Store credits or replacement for the same product will be provided, depending on the selected return resolution.

Refunds cannot be transferred to any other payment method.

Once we receive your return order, we will send you an email to confirm the receipt of the parcel and proceed with your selected mode of resolution method.

(III) EXCHANGE 

In case of exchange, you will need to settle the excess amount through prepaid method.

(IV) REPLACEMENT – CASH/PAY ON DELIVERY OR ONLINE PREPAID

We offer a replacement option regardless of your chosen payment method for the order.

All the replacement are subjected to stock availability.

Note: The replacement option is available for the products that are received by you as broken, damaged or any other product defect Only. The product image or unboxing video must be shared over email for validation.

If the product is out of stock, we will process a store credit for the raised replacement order request.

 

(C ) ONLINE RETURN

We provide a complimentary Return Pick-Up Service nationwide. The pickup option is accessible when you initiate your return request.

Each order has a single return option, meaning one order allows one return. The courier person will attempt reverse pick-up a maximum of 3 times.

If the customer is unable to hand over the return order to the courier partner within the specified attempts, they should choose the self-return option. For any issues related to the reverse pick-up, please contact our customer support team.

 

(D) SELF – RETURN

Customers have the option to return products by self -shipping them to our warehouse. Kindly drop an email to us at  sarvottamcollection@gmail.com with the details of the respective courier partner's name along with the tracking number .

Only upon receiving your return order, we will send a confirmation email and proceed with your selected resolution.

For specific pin codes without return pick-up service, it is advisable to self-ship the returned items to our warehouse. Please notify us by emailing sarvottamcollection@gmail.com with details of the courier partner's name and tracking number.

Note: In such cases, the shipping charges of INR 60/- will be reimbursed to you in the form of store credit into your registered account with us.

 

(E ) PAYMENT TERMS

We facilitate payments through Net Banking, Credit Card, Debit Card, Mobile Wallets, UPI, Cash on Delivery (COD), and Pay on Delivery (POD).



(F) ORDER TRACKING

To monitor your order, log in to your registered account, go to "My Account," select "My Orders," and then click on "Track Order."