Refund policy

RETURN & REFUNDS

For orders placed from 24rth Sept to 31st Oct 2026, please raise return within 24 hours of order receipt. Beyond the 24hrs window return request will not be entertained.

 

The timeline to raise a return request is within 48 hours from the date of order delivery. In case of wrong product or damaged product kindly ensure that you have an unboxing video of the delivered package to facilitate a seamless return process.

(A) For PAY ON DELIVERY/CASH ON DELIVERY orders:

Once we receive your return order, we will send you an email/whatsapp to confirm the receipt of the parcel. 

Then product goes for quality check, the process takes 48 hrs.

Depending upon the quality of the return received, the refund is decided. 

Return charges of Rs 90 for 1 product, Rs 150 for 2 products ,to be borne by the customer, return not allowed beyond 2 products. 

REPLACEMENT or REFUND is CUSTOMER's DISCRETION.

Refrain from disclosing the OTP to the pickup partner until the order has been officially handed over to them.

(C ) ONLINE RETURN

We provide a complimentary Return Pick-Up Service nationwide. The pickup option is accessible when you initiate your return request.

If the customer is unable to hand over the return order to the courier partner within the specified attempts, they should choose the self-return option. For any issues related to the reverse pick-up, please contact our customer support team.

Our Logistic Partner donot provide Return Pickup in some areas. In that case customer will have to self return & that will settled against Reverse Shipping Charges.

 

(D) SELF – RETURN

Customers have the option to return products by self -shipping them to our warehouse. Kindly drop an email to us at  support@sooma.co.in with the details of the respective courier partner's name along with the tracking number .

Only upon receiving your return order, we will send a confirmation email and proceed with your selected resolution.

For specific pin codes without return pick-up service, it is advisable to self-ship the returned items to our warehouse. Please notify us by emailing s with details of the courier partner's name and tracking number.

 

(E ) PAYMENT TERMS

We facilitate payments through Net Banking, Credit Card, Debit Card, Mobile Wallets, UPI, Cash on Delivery (COD), and Pay on Delivery (POD).

(F) ORDER TRACKING

To monitor your order, log in to your registered account, go to "My Account," select "My Orders," and then click on "Track Order."